Terms and Conditions
We look forward to working with you and helping you achieve your Health and Lifestyle goals. To help us provide a professional, motivating, and enjoyable experience for you and all our clients, please read through the terms and conditions of Personal Training with Esteem Fitness and Wellbeing. If you have any questions do not hesitate to contact hello@esteemholisticwellbeing.com.
- Payment: All payments for https://www.maxnrgpt.com.au/services/personal-training/ sessions are to be made in advance. Package renewals are due at the last session of the current package.
- Rescheduling appointments: We understand that sometimes you may need to reschedule an appointment. We will do our best to accommodate your request. If your trainer is unable to find an alternative time, and your request is placed less than 24 hours prior to the appointment, you will be charged for the appointment (except under special circumstances or in case of emergency).
- Group Training: If a member of the group cancels or misses an appointment that group member will forfeit that session regardless of any prior notice given.
- Cancelling or missing an appointment: If you miss a scheduled appointment or cancel with less than 24 hours’ notice, you will be charged for the scheduled training session (except under special circumstances or in case of emergency).
- Trainer cancellation or missing an appointment: In the event of unexpected absence, your trainer will contact you as soon as possible. If you’re trainer is absent due to a case of an emergency, you will be contacted by the Personal Training Manager to explain the situation and reschedule the session with no penalty to us.
- Client holidays and absences: We request 7 days advance notice be given of any prolonged training absences.
- Trainer holidays and absences: Your trainer will provide you with at least 14 days’ notice for any prolonged trainer absences. Your trainer will discuss alternative personal training arrangements with you.
- Health concerns: You must inform your trainer of any relevant injury or illness and will obtain a medical clearance from your medical specialist prior to beginning (or restarting) training if there are any medical concerns.
- Medical freeze option: If you become ill or injured and have been advised by your doctor to temporarily discontinue training, you may freeze any remaining sessions for a period up to 3 months.
- Refunds: You are allowed 2 sessions to ensure your satisfaction with our service. If, after these 2 sessions you are dissatisfied with your training for any reason you are entitled to a full refund on the two sessions.
- Terms and Conditions: The terms and conditions stated herein will automatically be carried over to your new sessions upon expiry of the current package without the need for a new agreement to be signed and dated.
- Liability: You accept that participating in exercise has a risk of causing injury, both minor and potentially major
